You will be billed as soon as your order is placed. For Subscribe & Save repeat orders, you will be billed on the day we place the order. You will be notified in advance of your upcoming order so that you may modify quantities as necessary.
Any missing, damaged, lost, defective, or wrong/incorrect item(s) must be reported within 2 weeks of your delivery date. Please contact us and a customer care specialist will assist you with filing a claim and/or getting your items replaced.
Orders are packed and shipped same day or next business day and sent no later than the business day after the order is placed. Tracking details will be sent once the order is shipped.
US Boxes: You can expect your order to arrive in 2-5 business days after it is ready for shipment.
Canada Boxes*: You can expect your order to arrive in 3-5 business days after it is ready for shipment.
*Customs clearance, International
postal delays, and other factors can sometimes cause shipping delays for
Canadian orders. If you have not received your order 14 business days
after receiving tracking details, please contact customer care for assistance.
If you feel that your order has not shipped within the expected time frame, please contact customer care so that we may help investigate the delay.
Montana Dental Supply prides itself on hassle-free returns with it's easy and liberal return policy.
you are not fully satisfied with a product, just contact us within 30 days
of shipment. Montana Dental Supply will issue a full credit or refund on all unused products. For customers located in the
continental USA, Montana Dental Supply will send a pre-paid shipping label
to return the item(s) at our expense. Just box up the product with a
copy of the invoice, affix the label, and give the package to the shipping carrier at your convenience. Your refund will be processed once we receive the returned item(s).
Possibly. Please contact us with the name
of the manufacturer, product name and manufacturer item number if you
have it. If we are able to place a special order for the product(s)
there will be a 2-3 week lead time. All special order items are
non-refundable and non-returnable.